IAt Bosch Service Solutions, I contributed to BMW’s Emergency Roadside Assistance (RSA) program by improving diagnostic support and digital workflows. My work balanced high-pressure, real-time service calls with the backend precision needed to make dispatch tools more intuitive and efficient for operators and customers alike.
In the Engineering & Automotive Assistance industry, I transformed agent and caller pain points into actionable interface improvements. I mapped call journeys, clarified multilingual (English/French) support challenges, and designed visuals that allowed leadership to understand and resolve recurring operational inefficiencies. This role demanded both technical clarity and composure under urgent circumstances, where every second mattered. Key AchievementsThis position reinforced my ability to turn operational bottlenecks into measurable UX improvements, bridging the urgency of real-time support with the long-term value of better tools and communication systems.
